There will be a variety of tasks and responsibilities in your role which will include the below: \n\nProvide a broad range of hardware and software support to our employees in our offices around the globe. \n\nResolve technical problems via on-site Service Desk support, face-to-face and over the phone technical support. \n\nYouâll monitor, log and allocate calls to ensure a high level of service, each and every time. \n\nYouâll assess the userâs issue or requirements, providing a solution if possible and where help is needed, and ensure the correct escalation procedures are followed. \n\nYou will be responsible for carrying out daily checks, taking appropriate action, and issuing and maintaining laptops, mobile phones, AV units and general stock.\u202F \n\nIn addition, you will offer comprehensive Mac, PC and printer support and participate in relevant user administration, for example, new start setups, systems overview, changes, and leavers.\u202F \n\n\nSupport and training will be provided to ensure youâre set for success and feel confident in your role. The apprenticeship programme will provide a mixture of classroom-based and on-the-job training to allow you to achieve SVQ qualifications in an IT technology-related course at Level 6. During your apprenticeship, you will have the option to sit the Introduction to Securities & Investment module of the Investment Operations Certificate (IOC). \n\nBaillie Gifford is committed to helping its employees continually learn and develop, so in addition to a comprehensive induction programme, youâll have continuous training opportunities throughout your time with us. These will include technical training to do your job to the best of your ability, professional skills courses, and the opportunity to learn about the investment management industry. What Qualifications / Qualities are required? \n\n A flair for customer service \n\nAbility to build strong relationships \n\nThe ability to work well in a team \n\nSolid written and verbal communication skills \n\nA positive attitude and enthusiastic mindset \n\nGood organisation and time management skills \n\nThe ability to work methodically and accurately \n\nCuriosity and a desire to learn \n\nA National 5 in Maths and English, or equivalent, as a minimum \n\nA National 5 in Computing would be advantageous but is not essential