7days Performance is one of the leading, fastest growing raffle sites in the UK & are looking for a friendly and detail-oriented Customer Service Executive to join our team and help us maintain our high standards of customer satisfaction.
Job Responsibilities:
* Scheduling & creating competitions on the website - This includes data entry, specification collection & schedule management.
* Providing information and support to customers about products, website navigation, raffle logistics etc
* Working and liaising with other departments to ensure smooth processes are maintained
* Working with the senior team to improve working and process efficiency
* Manage day to day customer communication surrounding safe playing.
* Ensure AML & GDPR policies are maintained & enforced.
* Keep up to date with industry regulations and best practices to ensure continuous compliance.
Requirements
* Previous experience with compliance policies.
* Strong verbal and written communication skills.
* Excellent problem-solving abilities and attention to detail.
* Resolve relevant customer issues efficiently and effectively, escalating when necessary.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office is preferred.
* Passionate about being part of a high performing team and learning about a new industry.
* Knowledge of cars and other vehicles is preferred.
Benefits
* Quarterly staff training & team building events.
* Staff fridge filled with goodies throughout the week (snacks, drinks, etc).
* Free lunch.
* Regular team outings.
* 9am-5pm workday incl. lunch and breaks.
* Branded hoodies & T-Shirts.
* Free parking.
* Experience supercars close up.
* We are growing and expanding so we have growth opportunities for the right candidate.