Job summary In addition to carrying out clerical duties and providing administrative support and data management/collection you will oversee theday to day operations of the Administrative team within the Health Visiting Service whose key role is to ensure the timely booking ofclient appointments. You will communicate via phone and email ensuring that all data/administrative duties are completed accuratelyand delivered with high quality and in a timely manner. You will need to be well organised, pay close attention to detail and like beingpart of a team. Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. Main duties of the job What will the role involve? Managing a team. Assisting with production of monthly data reports. Prioritising the teams workload. Providing appropriate responses and advice to clients. Ensuring a high level of customer care is always provided. Escalating calls when required. Attend and contribute to team meetings. Build relationships with colleagues to enhance the team working environment. We also offer a generous NHS pension, annual leave entitlement and a competitive pay framework to progress through.We have full and part time opportunities and are happy to discuss other flexible working opportunities such as working hours andpatterns.So, if you're customer focused, empathetic and up for a new challenge then we would love to hear from youFor more information please contact: Pete Aitken - peter.aitken1nhs.netInterviews will be held on: Thursday 21st November 2024 About us Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both See where you can go with KCHFTcareer pathways Date posted 21 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 846-6719190-EP Job locations Various sites across Kent Gravesend. Maidstone. Sevenoaks DA11 0DG Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Person Specification Qualifications Essential Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience Desirable NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification Experience Essential Practical application of HR practices, policies and procedures Desirable NHS administrative experience Experience Essential Leading teams in busy and pressurised environments Desirable Experience of working with members of the public Experience Essential Experience of handling confidential and sensitive information Desirable Basic experience of a financial system Knowledge Essential Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint Desirable Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes Skills and Abilities Essential Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Desirable Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions Personal Attributes Essential Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines Desirable Possess a willingness to learn Ability to manage Essential Proven ability to manage staff including performance and absence management Desirable Ability to cope with pressure during busy periods and act in a professional manner at all times Person Specification Qualifications Essential Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience Desirable NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification Experience Essential Practical application of HR practices, policies and procedures Desirable NHS administrative experience Experience Essential Leading teams in busy and pressurised environments Desirable Experience of working with members of the public Experience Essential Experience of handling confidential and sensitive information Desirable Basic experience of a financial system Knowledge Essential Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint Desirable Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes Skills and Abilities Essential Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Desirable Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions Personal Attributes Essential Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines Desirable Possess a willingness to learn Ability to manage Essential Proven ability to manage staff including performance and absence management Desirable Ability to cope with pressure during busy periods and act in a professional manner at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent Community Health NHS Foundation Trust Address Various sites across Kent Gravesend. Maidstone. Sevenoaks DA11 0DG Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)