The Care Co Ordinator will be based in a local cluster of General Practices which are part of Primary Care Sheffield GP Practices in the Darnall and Tinsley area. Patient Identification Receive and collate information patient identifiable information Training and support will be given to enable the CC to manage this effectively Work with reception and administrative staff to run searches and identify patients Liaise with Social Prescribers and Community Support Workers to signpost team members, service users and carers to relevant services Support the maintenance of IT based information systems and ensure all records are completed in a timely manner. To ensure the IT requirements for recording activity are adhered to in collaboration with other team members support in dealing with the separate IT systems in the network will be provided. e.g. EMIS and Systm1 Ensure all GP systems records are kept up to date Communication and collaborative working relationships Demonstrates ability to work as a member of a team Is able to recognise personal limitations and refer to more appropriate colleague when necessary Manage and prioritise workload on a daily basis and deal with the competing demands Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs Works with other stakeholders as needed for the collective benefit of patients including, but not limited to patients residents GP Nurses other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations for example Medicines Management Team Develop excellent working relationships with the all partners wider service networks including the voluntary sector GP practices hospitals community pharmacists and other stakeholders relevant to the role Communicate effectively with patients and their families carers other staff both internal and external and members of the public Other responsibilities To act at all times in an anti-discriminatory manner To be able to plan and respond to workload according to operational priorities To support the delivery of these functions across wider locality areas where necessary To undertake any training required in order to maintain competency including mandatory training To contribute to and work within a safe working environment The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures The Care Coordinator is expected to take responsibility for self-development on a continuous basis undertaking on-the-job training as required The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report as necessary any untoward accident incident or potentially hazardous environment Communication Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding. Effectively use all methods of communication and be aware of and manage barriers to communication Provide information to patients, their carers and/or relatives on behalf of the team Adhere to all aspects of confidentiality and pay due regard to General Data Protection Regulation requirements at all times. Supporting Care Delivery Be a point of liaison for patients and their families with all health and social care professionals including keeping everyone informed and updated Follow through with service users and others involved to ensure all services and care arrangements are in place Autonomy/Scope within Role The post holder will be required to work within clearly defined organisational protocols policies and procedures Key Relationships Key Working Relationships Internal GPs, Occupational Therapy and General Practice teams within the PCN PCS Practices Leadership team Clinical Pharmacists, technicians, Physician Associates Physios Paramedics Social Prescribing Link Workers Health Coaches Key Working Relationships External GPs from neighbouring PCNs Service providers Social care Voluntary services Patients/service users Carers/relatives Health and Safety/Risk Management The post-holder must comply at all times with the organisation and Practices Health and Safety policies in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System The post-holder will comply with the Data Protection Act 1984, The General Data Protection Regulations 2018 and the Access to Health Records Act 1990 The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation Equality and Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality of employment Co-workers patients and visitors must be treated equally irrespective of gender ethnic origin age disability sexual orientation religion etc Respect for Patient Confidentiality The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role Special Working Conditions The post-holder is required to travel independently between practice sites where applicable, and to attend meetings etc hosted by other agencies Car driver essential You may be required to visit patients in their own homes or in a care home Job Description Agreement This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment asnecessary in consultation with the post holder