LOCATION: Consett, County Durham
WORKING PATTERN: 0900-1700 Monday-Friday
COMPANY BENEFITS: Company funded 1% benefit allowance, 2 wellbeing days, pension, enhanced parental leave, 28 days holiday, bank holiday
Are you passionate about delivering exceptional customer service? Join our team at Normec DETS as a Contract Coordinator, where you'll play a key role in managing client relationships, resolving queries, and ensuring seamless operations. If you're organised, customer-focused, and ready to make an impact, this is the perfect opportunity for you.
Purpose of role:
The efficient management and resolution of customer queries and the provision of a high-quality service which is fundamental to the business philosophy of the Company. The Contract Coordinator will be responsible for managing all of the day-to-day administration of their designated client group and build relationships with their customers to understand the dynamics of their businesses and structure of each respective client.
Main Responsibilities:
1. Manage inquiries for the designated client group.
2. Escalate queries which are outside the technical abilities of the Contracts Coordinator and inform the client of progress.
3. Manage customer complaints for the designated client group, ensuring that all customer complaints are logged and investigated.
4. Oversee delivery and receipt of samples and their booking in.
5. Manage contract reviews to ensure the correct analysis is completed and sample information is correct.
6. Liaise with the respective laboratory managers to ensure completion of work.
7. Investigate new requests and discuss with the sales team where applicable.
8. Arrange client collections & deliveries.
General:
1. At all times to work in a way that demonstrates NormecDETS Limited’s business methods.
2. To listen to and relay market intelligence.
Experience desirable to do this role:
1. Data entry.
Skills required to do this role:
1. Excellent customer service skills.
2. Good working knowledge of Excel and Teams.
3. Good organisation.
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