Customer Experience Advisor
Salary: £23,000 - £25,000 DOE
Location: Chesterfield
Motivated to thrive in a fast-paced environment?
Are you experienced in handling complex enquiries?
Passionate about helping people?
If any of the above sounds like you, then keep reading!
Why you should apply
You’ll become a key part in a leading gas company across the UK, playing a pivotal role in the customer service element of the business. There are multiple routes to progression, both professionally and personally, with valuable insight into working in a high-profile company. If a varied and fast-paced role is what you are looking for then this opportunity is perfect from someone looking to drive their career forward.
About the role
As a Customer Experience Advisor, you’ll handle both B2B and B2C queries. Now approaching peak period, you’ll be able to support a wide range of customers from high-profile clients to long-term rural customers with their gas needs. You can expect to:
Handle complex queries on the phone and escalate when necessary
Update the customer database, passing tickets to the correct teams whilst providing thorough support to both customer and internal teams
Support with the customer service email inbox
About you
As our ideal candidate you will have experience working in a customer facing role, whether that’s face-to-face or on the phone. With patience, empathy and resilience, you will be ...