As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare, and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Responsibilities
* Set targets for all Team Members in line with Company expectations.
* Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
* Lead and coach your team to ensure all Team Members achieve or exceed sales targets.
* Pro-actively link sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).
* Educate and train Team Members on the use and history of Parfums Christian Dior products.
* Be knowledgeable on all Parfums Christian Dior products and propose personalised products to clients, confidently overcoming any objections.
* Demonstrate products on clients through flash make-overs and explain the benefits of each product.
* Initiate contact with customers and welcome them both on counter and through traffic stopping.
* Update ipos tool with client data including all sales and client profiles.
* Develop and utilise customer database on ipos to build clientele through phone calls, product launch events, and appointments.
* Proactively manage all Team Members, identifying coaching and development opportunities, and support with training and guidance.
* Manage stock levels, working in partnership with the Area Manager to ensure sufficient levels.
* Proactively grow your business through events, appointments, and return bookings.
* Ensure all operational and administrative tasks are complete and to the best of your ability.
* Participate in merchandise management and ensure that it is in line with Corporate guidelines.
* Adhere to all Company procedures and policies, as outlined in the employee handbook.
* Build relationships with store management and adhere to all store policies and procedures.
* Carry out any additional duties as directed by the management team.
Qualifications
* An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales.
* Organised; able to manage paperwork, Team Members, Department and Area Managers, and meet the clients' needs.
* Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
* Self-confident, able to approach and engage with customers at ease, using strong selling skills to chase that extra sale.
* Immaculately groomed and presented, embodying the elegance that customers have come to identify with Parfums Christian Dior.
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
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