We are looking for an enthusiastic Home Ownership Officer to join our Home Ownership team You’ll be responsible for providing an effective and efficient service to our leaseholders and shared owners, and assisting with the administration of low cost affordable housing schemes such as First Homes and Discount Market Sale. You’ll also be dealing with land and boundary issues. This is a proactive role, and you’ll need to be highly organised and able to deal with competing priorities. You’ll also need excellent communication skills. You’ll excel here if you’re adept at handling enquiries, and you enjoy explaining the breakdown of calculations. You’ll have an eye for detail and be great with people, able to build and maintain positive relationships with a range of stakeholders and use this to advance transactions professionally and sensitively. You’ll be a problem solver who is motivated to unlock obstacles for our residents as well as a passion for delivering excellent customer service, keeping our customers at the heart of what we do. Coming from a leasehold, housing management or property sales/lettings background, you’ll have a good awareness of leasehold housing law and regulations, and we’ll expect you to be both literate and numerate. Key responsibilities include: Offering advice and support to customers, assisting them to access all leasehold services and to ensure lease conditions are enforced. Being responsible for the administration of all leasehold matters, including applications requiring permissions or consent under lease agreements and responding within set timescales. Calculating, collating and despatching service charge invoices and supporting detail on an annual basis or at other times when required. Managing any service charge arrears. Providing advice and information to leaseholders about major works consultation, billing and collection. Conducting health and safety compliance inspections of leasehold properties. Ensuring that formal leasehold consultation process (Section 20) is followed in accordance with the Landlord and Tenant Act and all internal colleagues are aware of the requirements of the Section 20 process. Working with external property management agencies to resolve queries. Identifying, investigating and resolving queries about Housing-owned land. What you need to know: You will need a full UK Driving Licence. There will be a test before the interview. For an informal chat, please contact Natalie Amies on 0115 9173935 or via email Natalie.amiesbroxtowe.gov.uk. Job Type: Full-time Pay: £29,925.00-£31,460.00 per year Work Location: Hybrid remote in Nottingham NG9 1AB