Time Type: Full time
Posted on: Posted 11 Days Ago
Job Requisition ID: R251172
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast-paced telephone-based role so we are looking for people who love talking to people!
Full-time hours are 38 per week rotated between 9am – 6pm Monday – Fridays and one Saturday in six.
Part-time hours also considered: 20 hours per week working either 9am-1pm or 2pm-6pm Monday to Friday.
On behalf of Alliance Healthcare, the Customer Service Advisor is responsible for handling all incoming contacts from internal and external contacts either via phone, fax, or email. They will answer all enquiries and ensure the accuracy and timeliness of all orders and invoices.
Key Responsibilities:
1. Processing customer order requests in an accurate and timely manner.
2. Responding to customers’ enquiries ensuring a knowledgeable and professional approach.
3. Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
4. Supporting the other teams within Customer Service by undertaking general administrative tasks where required.
5. Taking ownership of performance to meet agreed KPIs and objectives.
6. Ensuring compliance with Good Distribution Practice of Medicinal Products for Human Use.
7. Responding to customers’ enquiries regarding prices and product information in a knowledgeable and professional manner.
8. Processing customer order requests following the correct processes and procedures ensuring all data is captured methodically.
9. Taking ownership of any customer issues and ensuring they are logged on the appropriate system.
10. Handling customer objections professionally and endeavouring to agree an outcome that re-instills the customer’s faith in Alliance Healthcare.
11. Conducting general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues.
12. Taking ownership of your own performance ensuring you achieve all KPI’s, objectives, and SLA’s required for your role.
13. Adhering to all current HR policies and procedures, all current security procedures, and all statutory and company regulations outlined in the Health & Safety policy.
In return we will offer you a competitive salary and benefits package including:
1. Employee assistance programme with legal and financial advisors as well as mental health counselling.
2. Perks at Work with discounts in various retailers.
3. Access to Mental Health First Aiders.
4. Contributory Pension Scheme after 3-month service.
5. Cyle to Work Scheme.
6. Service Based Holidays.
7. Career Development and internal progression opportunities.
8. Up to two paid Volunteer days (pro rata for part time) per calendar year.
Skills, Knowledge and Experience Needed:
1. Passion for delivering excellent customer service experience.
2. Previous customer service experience is preferred but not essential.
3. Basic understanding of technology with good keyboard skills.
4. Good attention to detail as information needs to be entered quickly and accurately.
5. Previous experience of working to targets and SLA’s.
About Us
Cencora is a leading global pharmaceutical solutions company committed to improving the lives of people and animals everywhere.
We are a purpose-driven organization where all of our team members are united in our responsibility to create healthier futures.
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