We are currently recruiting for a Night Concierge on a temporary basis to work in our remarkable residential developments in Birmingham (B1). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.
You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.
You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you'll have all or most of the experience we're asking for:
* Previous residential or other property experience, preferably within a similar role
* Significant experience providing exemplary levels of customer service
* Experience in managing contractors and building works within a busy development
* Awareness of general fire, health & safety and security
* Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
1. Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
2. Assist the residents, guests and visitors when required.