Job summary This is an exciting new post as a team leader in Respiratory Medicine. The post holder will have a range of coordinating, administrative and staff management experience, ideally in a hospital environment, though other administration/PA experience will be considered. Working in a busy and sometimes demanding job, within a supportive team, they must have good team leader and team player qualities. Main duties of the job The post holder will have a range of coordinating, administrative and staff managementexperience, ideally in a hospital environment, though other administration/PA experience willbe considered. Working in a busy and sometimes demanding job, within a supportive team,they must have good team leader and team player qualities. They will need to be able to manage and prioritise their workload appropriately. The applicant should have excellent organisational and interpersonal skills and the ability to work well underpressure. An ability to use their initiative is essential. As the post deals with patients, relatives,and healthcare professionals on the phone, and occasionally face to face, applicants musthave excellent communication skills and will be expected to have a courteous and efficienttelephone manner. They need to have an excellent working knowledge of Microsoft Packagessuch as Word, Excel, and Outlook. The successful candidate will also be expected to oversee and coordinate the non-admitted Referral to Treatment (RTT), Partial Booking, On-Hold, and Inactive lists. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 19 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa pro rata Contract Fixed term Duration 12 months Working pattern Full-time Reference number 387-M4286-MF Job locations Bristol Royal Infirmary Bristol BS2 8HW Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Desirable Business and Administration Level 3 NVQ or equivalent experience Knowledge and Experience Essential Line Management Experience Clerical/administration experience including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Skills and Abilities Essential Excellent/professional telephone manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Desirable Business and Administration Level 3 NVQ or equivalent experience Knowledge and Experience Essential Line Management Experience Clerical/administration experience including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Previous NHS experience Skills and Abilities Essential Excellent/professional telephone manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Infirmary Bristol BS2 8HW Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)