Job Description
A fantastic customer service advisor job opportunity to joina rapidly expanding insurance company with a team of 20 in the UK, is seeking a highly motivated and energetic individual to join their customer service team. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this is your chance to shine!
As a key member of our customer service team, you will be the first point of contact for our customers, handling inquiries across various channels including tickets, calls, and chats. You'll assist customers with policy changes, process cancellations, and answer product-related questions, showcasing your excellent product knowledge, customer service skills, and communication abilities.
Our client is committed to your professional development and will provide you with comprehensive product training and ongoing support to build a successful career in financial services. A chance to join a fun and energetic team where they prioritise the well-being of their employees, fostering a positive and supportive work environment.
Key Responsibilities:
1. Efficiently manage and prioritise incoming inquiries.
2. Respond to customer requests in a polite, professional, and efficient manner.
3. Ensure compliance with company procedures and FCA regulations, including Treating Customers Fairly (TCF) guidelines.
4. Maintain accurate and secure customer recor...