The Performance Team Leader is one of Grey Wolf Trading’s key roles within the business. As a Performance Team Leader (PTL), you will be responsible for maintaining our high standards of play, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with their needs.
Our PTL must be responsible and organised, but also have a good sense of humour and a friendly approach, while carrying out their day-to-day activities. A warm, friendly manner is key when serving Jungle Mania customers, so service with a smile is our motto.
All team leaders of Grey Wolf Trading will effectively communicate with one another, to ensure an efficiently run centre, with clear goals and objectives set by their line manager. Each Team Leader is respectful of their counterpart, and each will work together to manage expectations from the company.
In the absence of any Team Leader, the key responsibilities will fall to the leader on duty.
The PTL always abides by the company’s policies and procedures, specifically Health and Safety.
Your employee benefits include:
* Free soft play entry for employees' children (must be supervised by an adult)
* Up to 50% off soft play entry for you and your family members
* Up to 50% off Party bookings for you and your family members
* Free lunch for on-duty Team Leader
* Pension provided through the People’s Pension
* On-site Free Parking (Chichester - Woodley)
* Discounted Parking (Blackpool - Bristol - Warrington)
* Performance related bonus
The Key Performance Team Leader responsibilities include:
Shared Responsibilities
* Lead & manage a team of Soft Play Assistants, overseeing daily operations, ensuring the centre runs smoothly and to the highest standard.
* Lead excellence in all areas of customer service, ensuring each customer receives a fantastic experience and lead by example for the rest of the team.
* Provide staff training to both new and existing staff in your leading area of expertise (Customer Service, Kitchen Compliance, Health & Safety etc).
* Ensure staff are always adhering to company policy and following any investigation or disciplinary routes if necessary.
* Training all staff members and updating this training on a regular basis to ensure adherence to company policies.
* Training the team on upselling play passes, build your own party, exclusive hire and JM products.
* Approving or non-approving holiday requests.
* Ensuring handover is provided between the Team Leaders for maximum alignment through good communications, both written and verbal.
* This is not an office-based role, so you will be on your feet most of the day, leading by example.
Health and Safety
* Adhering to company policy and procedures set by senior management.
* Ensure the centre is operationally fit, and health & safety regulations are met, by completing a daily risk checklist for the centre. Any equipment failure must be reported via an escalation process.
* Carrying out health and safety inspections and cleaning the centre, including reception area, play equipment, toilets, and party rooms.
Customer Service
* Dealing with customer enquiries on our JM products, including prices & facilities/activities. Answering customer telephone enquiries and emails.
* Dealing with customer queries and complaints in a timely and respectful manner through email or telephone. Ensuring feedback is communicated and investigated with the team.
* Helping support children’s birthday parties and creating a fun, exciting & safe environment so every guest leaves wanting to return.
* Managing staff to provide table service where possible for Tree Tops Café and processing basic orders such as hot drinks and food.
* Hosting events & sharing creative ideas to boost customer satisfaction.
PTL (Performance Team Leader)
* Recruitment for centre staff.
* Evaluating staff performance and productivity.
* Training all staff members and updating this training on a regular basis to ensure adherence to company policies.
* Keeping records of employees’ professional journey from beginning to end, including tracking absences, holidays, and sickness.
* Joining Management calls hosted by GGM.
* Ensuring health and safety documentation is completed on time.
* Submitting Payroll accurately.
* Following budgets for payroll and completing payroll and revenue tracker.
* Understanding KPIs and delivering on those set for the centre.
* Promoting new JM products and assisting the BDM with marketing materials.
Schedule:
* Mid-Week and Weekend availability.
* Must be able to work 9am till 6pm.
* Occasionally work till 8:30pm on Friday and Saturday for Exclusive Hires (Paid time and a half).
We look forward to receiving your applications!
Job Types: Contract, Permanent
Pay: £12.50-£13.50 per hour
Work Location: In person
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