Role: Head of Retail Hours: Full time, 37.5 hours per week Salary: £45,272 per annum About Us At Saint Catherine’s, we are embarking on an exciting journey of growth and innovation as we approach our 40th Anniversary – a milestone that celebrates four decades of providing compassionate care to our community. This period of expansion creates a range of opportunities for dedicated individuals to join our team. As we respond to the evolving needs of our community, we are expanding our services while remaining committed to delivering specialist care in our Palliative and End of Life Care Unit. We are delighted to introduce new services, including Respite, Convalescent Rehabilitation, and Symptom Management, which reflect the increasing demand for these much-needed offerings, such as the much-valued return of Respite Care. Additionally, our Wellbeing services will be enhanced to provide a comprehensive programme of activities and therapies, supporting clients across all areas of our care. To help us achieve this vision and mark this pivotal chapter in our history, we are recruiting for a number of exciting new roles. If you are passionate about making a real difference, explore these opportunities and join us on this transformative journey. About the Role Are you a dynamic and results-driven retail professional looking to make a real difference? Saint Catherine’s is seeking an exceptional Head of Retail to lead and transform our retail department. As the Head of Retail, you will be instrumental in shaping the future of our retail operations. Your primary responsibilities will include: Develop and implement strategies to grow our retail presence, driving sales and profitability across our stores and online platforms. Identify, evaluate, and execute new retail ventures and trading opportunities to achieve ambitious business growth targets. Recruit, manage, and develop a team of employees and volunteers, fostering a culture of excellence in customer service and sales achievement. What We’re Looking For We’re seeking a motivated leader with: Proven experience in retail management, including multi-site or online retail operations. A strategic mindset, with a track record of achieving sales and profitability targets. Exceptional people management skills, with the ability to inspire and develop teams. A passion for delivering excellent customer experiences and fostering community engagement. What We Offer A chance to make a profound difference in the lives of patients and families during a critical time. Collaborative and supportive work environment that values your expertise and dedication. Competency based development programme. Employee assistance programme. Free onsite parking. Subsidised meals in Flavours Bistro. On site gym. Discount in our charity shops. How to Apply If you’re ready to bring your retail expertise to a rewarding role where your work truly makes a difference, we’d love to hear from you. For further details, please contact HR Services on 01723 351421 to arrange an informal discussion. To apply, please submit your application highlighting your relevant experience and outlining why you are the perfect fit for this role. The closing date for the role is 29th January 2025. Saint Catherine’s Hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and work in accordance with our safeguarding policies and procedures. A standard DBS check will be required for this role.