Pembroke, ON, Canada
Job Description
Posted Thursday, August 15, 2024 at 5:00 AM | Expires Friday, September 27, 2024 at 4:59 AM
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
POSITION HIGHLIGHTS
TITLE: Customer Service Representative
DEPARTMENT: Customer Service KI Canada
LOCATION: Pembroke
REPORTS TO: Customer Service Manager
DIRECTLY MANAGES: None
EXEMPTION STATUS: Exempt
POSITION OVERVIEW:
This on-site position is held within the Canadian Customer Service Team (located in Pembroke, ON), with roles responsibilities including and not limited to, order intake, providing administrative assistance, order entry, quoting, and other duties as required.
Order Processing:
* Enter and process both Inter-company and customer orders.
* Upload acknowledgements, purchase orders and any other relevant documentation to electronic system.
* Work with sales representatives to resolve customer/product issues.
Customer Service Support:
* Provide support to other Customer Service Representatives on an as needed basis.
* Perform quoting for sales representatives and clients.
* System quoting in order to produce accurate costing and margin reports.
* Document filing and document/report maintenance.
* Participate in Sales Operations team huddles, department meetings, and company meetings.
* Participate on cross-functional teams.
Invoicing and Finance Support:
* Analyze weekly invoices and note any Sample orders and any COQ orders to ensure correct coding and then forward to Corporate A/P.
* Mailing of daily invoices for KICI.
* Analyze various weekly invoices for duty and brokerage charges and note any Sample orders, COQ or plant orders to ensure correct coding and then forward to Corporate A/P.
* Process KICI related expenses, enter, code, get approval and then forward to Corporate A/P for payment.
Other:
* Other tasks and responsibilities as needed.
QUALIFICATIONS
EDUCATION: Diploma or Degree in a Customer Service-related field
EXPERIENCE:
* Minimum two years customer service experience
KNOWLEDGE/SKILLS/ABILITIES:
* Computer proficiency especially MS Office
* Professional etiquette and work ethic
* Strong organizational skills
* Highly flexible – able to adjust quickly in dynamic fast paced environment
* Able to work both independently and as a team player
* Energetic, motivated to continue to increase product knowledge
* Confident in making sound decisions
* Effective communicator with customers, peers, as well as all levels of management utilizing tact, diplomacy, and professionalism at all times
WORKING CONDITIONS
TRAVEL: None
PHYSICAL DEMANDS:
* Ability to sit up to 80% of time
* Ability to climb stairs daily
WORK ENVIRONMENT:
* Open concept office environment
ADDITIONAL DETAILS:
In addition to focusing on a positive workplace culture, KI also provides:
* World class health and wellness benefits
* RRSP Match Plan
* Employee Family Assistance Plan
* Paid Personal Time Off
* Paid Vacation
* And much more!
Please note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.
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