Job Description - Customer Service Centre Advisor (241929)
Customer Service Advisor
New Year – New Career? An exciting opportunity awaits you.
Location: Newcastle upon Tyne City Centre (the best view of St James’ Park)
Hybrid: two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00)
Permanent, full Time (37.5 hpw) flexible shift rotation - Monday to Friday currently between 8:00 am till 6:00 pm.
Starting salary: £23,464 per annum pro rata, with brilliant benefits including Health Cash Plan!
What you’ll do
1. Strong customer focus and relationship management to include problem solving.
2. Handle and manage customer information electronically.
3. Use customer-based technology, CRM systems, and computers.
4. Encourage and educate our customers to use their online accounts.
5. Timely escalation when things don’t quite go to plan, whilst keeping the customer fully informed.
What you bring
1. Positive, confident, and enthusiastic communicator with the ability to handle objections.
2. Resilience when faced with challenges.
3. Educated to GCSE level or equivalent.
4. Knowledge and confidence in using multi-channel IS systems.
5. Strive to get things right first time.
Job details
1. Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation.
2. Staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.
What’s in it for you?
1. 26 days holiday (including a ‘Me day’) rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days.
2. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
3. 800+ discounts or cashback on shopping, holidays, and more.
4. Generous pension and 3 x salary life insurance.
Email our Service Centre management team sean.armstrong@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our Head Office next to St James Park.
Please note, the starting date for these positions will be 3rd February. We need you to be available for interview w/c 6th January.
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