Main area Administration - St Helens Grade Band 2 Contract Fixed term: 12 months (12 MONTHS FROM START DATE) Hours
* Full time
* Part time
37.5 hours per week (Monday - Friday 9-5) Job ref 350-CC7018356
Site Whiston Primary Care Resource Centre Town Whiston Salary £23,615 per annum / pro rata Salary period Yearly Closing 17/03/2025 23:59 Interview date 24/03/2025
Job overview
We have an opportunity for talented individuals to join our administration team based at Whiston Primary Care Resource Centre supporting a number of clinical services. The role is vital in supporting our aim to provide exceptional patient care every day. Using your organisational, administrative, communication and people skills, you will contribute towards an effective and consistent level of service. Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this commitment.
Main duties of the job
1. To provide an efficient and effective administration service to multi-disciplinary teams and demonstrate an attitude which respects and values service users and their carers.
2. Provide effective administrative support including, typing, registering of referrals on a clinical system.
3. Data input, and arranging appointments on a very busy inbound patient booking line.
4. Reception cover on three locations.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
1. Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
2. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
3. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.
4. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
5. Ensure appropriate records are maintained as directed by Line Manager.
6. Contribute to the ordering of stationery supplies and associated procedures.
7. Contribute to the processing of all incoming and outgoing mail.
8. Participate in the provision of cover and support to colleagues as required.
9. Participate in the local induction process for new staff.
10. Participate in serious untoward incident investigations/reviews as required.
11. Support individual's equality, diversity and rights.
12. Participate in patient and public involvement activities.
13. Contribute towards service improvement initiatives to enhance quality of patient care.
14. Provide information and support to service users/carers as appropriate.
15. Contribute to the continued improvement and quality of the Administrative Support Service.
16. Recognise and respond appropriately to urgent and emergency situations.
17. Contribute to the effective and efficient use of resources.
18. Understand and adhere to Trust policies, procedures and guidelines.
Person specification
Skills
* Good verbal and written communication skills
* Ability to work as member of a team
* Ability to operate and maintain filing systems both manual and electronic.
* Ability to communicate effectively in a variety of settings
* Able to deal with sensitive issues with tact and diplomacy
Qualifications
* Typing/WP RSAII or equivalent or demonstrable experience
* ECDL
* NVQ2 Business Administration
* GCSE English grade AC or equivalent
Values
* Accountability
* Support
* Discreet
* Change oriented
* High professional standards
Experience/Knowledge
* Experience of working in an office environment
* Knowledge of office procedures
* Familiar with Microsoft Office
* Audio Typing experience
* Experience of working within the NHS or related healthcare experience
* Experience of dealing with members of the public
* Knowledge of Powerpoint, Excel, Outlook
* Awareness of Recovery Model
* Awareness of children/vulnerable adults guidelines
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person centred care that starts with you. You’ll be joining one of the most innovative and progressive NHS trusts in the country. We are the founding member of the Zero Suicide Alliance, and one of only three Trusts in the country which delivers high secure mental health care. You’ll have a home in the North West of England where your work/life balance is respected and working from sites easily commutable from Liverpool, Manchester, North Wales and Cheshire with many roles operating a hybrid working system.
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