As 2nd Line Support Technician, you will be the go-to problem solver, tackling a diverse range of customer IT support cases within service level agreements. You will handle each challenge with efficiency and professionalism. Responsibilities include assisting colleagues within the department and resolving complex technical issues. Key skills and qualifications:
• Strong technical skills and knowledge of IT systems and applications
• Excellent problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong communication and interpersonal skills
• Ability to work in a team environment and provide assistance to colleagues
• Proficiency in remote assistance tools
• Ability to work on-site at customer offices