Job summary An exciting opportunity has arisen within our two busy and friendly GP practices in the Havant and Bedhampton area for an experienced, flexible and enthusiastic Medical Secretary to support our existing Practice team. It is a permanent position, salary dependent on experience, up to 30 hours per week. You will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the Practice teams. Duties can include, but are not limited to, the processing of information, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Processing patient referrals using the electronic referral service (ERS). Main duties of the job The following are the core responsibilities of the Medical Secretary/Administrator. There may be on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels: Write accurate letters and reports using audio and copy typing for all members of the medical team. Liaise with external agencies such as hospitals and community services, and ensure referrals are processed efficiently. Maintain an accurate referrals database. Input data into the patients healthcare records as necessary. Process referrals using the electronic referral system (ERS). Process advice and guidance requests. Answer incoming phone calls. Transfer calls or deal with the callers requests appropriately. Carry out system searches and audits. Maintain a clean, tidy, effective working area at all times. Expected hours: up to 30 per week Schedule: Monday, Tuesday, Thursday, Friday (negotiable) Education: GCSE or equivalent (preferred) Experience: Medical Receptionist: 1 year (preferred) Work Location: In person Job Types: Permanent About us We are a large Practice over two sites with 17,000 patients. We have a diverse clinical team of salaried GPs, ANP Prescribers, Practice Nurses and HCAs. We also have a Physiotherapist, Health and Wellbeing Coaches, Care Coordinator, Mental Health Practitioner and Social Prescribers. We are part of the Havant and Waterlooville Primary care Network (PCN). Date posted 28 March 2025 Pay scheme Other Salary £12.24 an hour Dependent on experience Contract Permanent Working pattern Part-time Reference number A0136-25-0000 Job locations Blossom Health 82 Park Lane Bedhampton Havant Hampshire PO9 3HN Job description Job responsibilities To carry out any administrative tasks required by the Doctors/Practice Manager To assist our patients with any information they may require To ensure that our patients receive a good service when referral to secondary care is required, using the ERS system if possible Reception cover when required To instinctively make things happen despite the restrictions placed upon us To ensure that all referral letters are typed and forwarded to the relevant hospital within a reasonable length of time i.e. 5 days for routine and 1 day for urgent Dealing with Patient & Doctor queries Oversee the opening of incoming mail and distribute to relevant parties Entering data onto the computer for referrals Assisting to set up systems when new services are introduced i.e. fast track cancer referrals, choose & book, workflow & batch scanning Observe strict confidentiality at all times Compliance with any reasonable request from the Doctors/Practice Manager Prior Approval/IFR administration Typing any requests made by the Doctors/Practice Manager/Practice Nurses/Receptionist/attached staff To liaise with all secondary care agencies as required To maintain an accurate address book /information file To chase up appointments etc as necessary Job description Job responsibilities To carry out any administrative tasks required by the Doctors/Practice Manager To assist our patients with any information they may require To ensure that our patients receive a good service when referral to secondary care is required, using the ERS system if possible Reception cover when required To instinctively make things happen despite the restrictions placed upon us To ensure that all referral letters are typed and forwarded to the relevant hospital within a reasonable length of time i.e. 5 days for routine and 1 day for urgent Dealing with Patient & Doctor queries Oversee the opening of incoming mail and distribute to relevant parties Entering data onto the computer for referrals Assisting to set up systems when new services are introduced i.e. fast track cancer referrals, choose & book, workflow & batch scanning Observe strict confidentiality at all times Compliance with any reasonable request from the Doctors/Practice Manager Prior Approval/IFR administration Typing any requests made by the Doctors/Practice Manager/Practice Nurses/Receptionist/attached staff To liaise with all secondary care agencies as required To maintain an accurate address book /information file To chase up appointments etc as necessary Person Specification Qualifications Essential Educated to GCSE level Audio typing Experience Essential Experience working in an NHS organisation in a similar role Understanding of medical terminology Desirable EMIS experience preferred however training will be given Skills Essential Effective communication (written and oral) Organisational skills Patience Time management Empathy Attention to detail Flexibility Knowledge of medical terminology, regulations and medical office procedures Knowledge of MS Office, databases and ERS systems Person Specification Qualifications Essential Educated to GCSE level Audio typing Experience Essential Experience working in an NHS organisation in a similar role Understanding of medical terminology Desirable EMIS experience preferred however training will be given Skills Essential Effective communication (written and oral) Organisational skills Patience Time management Empathy Attention to detail Flexibility Knowledge of medical terminology, regulations and medical office procedures Knowledge of MS Office, databases and ERS systems Employer details Employer name Blossom Health Address Blossom Health 82 Park Lane Bedhampton Havant Hampshire PO9 3HN Employer's website https://blossom-health.co.uk (Opens in a new tab)