In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected. The Infected Blood Compensation Authority will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.
This is an exciting opportunity to shape and develop the compensation service. You will be working with uncertainty and ambiguity as we build our service and this will require adaptability, an innovative mindset and resilience.
We want you to shape how IBCA will deliver justice and an excellent service for those wishing to claim compensation. Our service will have the claimant at the heart of everything we do.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
The Enhanced Review Team Member role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.
This role will involve supporting Claim Managers by carrying out ID verification checks and verification of documentary evidence to mitigate fraud across IBCA.
This role will suit someone who is curious, able to work with discretion, possess sound judgement and can critically assess information.
Where demand dictates you will act in a claim manager capacity, developing trusting relationships with service users and advocating for them, gathering evidence and materials, processing applications and supporting our claimants to make their claim including signposting to other support services (such as financial, mental health and legal services), and taking decisions in relation to claims.
Key responsibilities
The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily.
You will be responsible for:
* Operating checking arrangements that will ensure that operational guidance and instructions are being followed in full and that payments are therefore made accurately;
* Working with operational colleagues to assess any potentially fraudulent attacks being made against the scheme – or patterns of suspicious behaviour - which might require an escalated intervention;
* Dealing with any wider whistleblowing cases where allegations of fraudulent claims are made from external sources;
* Responding to fraud referrals.
All Enhanced Review Team members will be expected to;
* Completing initial Claim Manager training and maintaining currency through relevant CPD;
* Acting in Claim manager capacity as demand dictates.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .