ITSM Software Consultant
Permanent, full time (flexible)
Location: WFH/visits to customers sites
Salary: up to £40,000 pa (depending on experience)
Transforming Service Management
Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.
Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.
ITSM Software Consultant, the role:
1. Working directly with the customers to understand their needs - building relationships and managing their expectations
2. Proposing solutions and delivering best practise to clients business problems
3. Leading the technical delivery (configuration) of customers HaloITSM implementations
4. Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements
5. Challenging customer requirements where necessary