Ensuring the rotas are covered. Allocation of work to Domestic assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget. Training of staff in basic job skills under the direction of Management. Training of health and safety, including cascade training and the monthly toolbox training. Ensuring that the staff are complaint with the mandatory training including COSHH. Making arrangements for staff to attend training. Tool box training. Ensure that staff are trained in the Toolbox training. Record the information on the appropriate documents on the computer. Get involved with the development of tool box training sheets. Carry out staff appraisals. Cooperates on matters of health and safety and ensures that all staff comply with current Health and safety practices. Ensuring all staff carry out their duties to the required standard as determined by Management. Identify and resolve staff performance problems. Highlight issues with management. Under the direction of management, authority to give informal disciplinary warnings. Report any issues with staff that do not comply with Aintree values. Maintaining Trust standards of hygiene at all times, including personal cleanliness, working practices. Handling customer complaints in conjunction with Management. Completing all the relevant documentation.