Quality & Care Home Liaison Administrator- Surrey Downs H&C
Epsom and St Helier University Hospitals NHS Trust
This is an exciting opportunity to join the Home First Administrative team with the specific focus on supporting the Quality and Care Liaison team.
This role demands a professional approach, customer service skills and adaptability. You will be expected to provide administrative support in a variety of ways including the use of patient systems and Microsoft office applications to monitor and record service activity.
You will be able to prioritise your own workload and enjoy working as part of a busy multidisciplinary team focused on delivering high standards of patient care.
This role is 15 hours per week and will be based at Epsom Hospital but you will be required to work across other Surrey Downs sites.
Main duties of the job
1. Undertake effective administrative and clerical duties to support the running of the Home First services based at Epsom Hospital with specific focus on Quality and Care Home Liaison team.
2. Provide an efficient administrative and day-to-day support service to the Home First Services. Duties will include assisting with patient referrals, the inputting of patient data to EMIS, Pathways2Care (P2C), patient trackers and to assist the coordination of patient visits and discharges from Hospital.
3. Support the recording and reporting of service and patient data for the Home First service in line with Trust and NHS England policies.
4. Provide a patient focused service that supports clinical staff in the provision of pathways that enable the best use of resources.
5. Ensure high levels of patient care by assisting the Home First Service clinicians and administrative team by being an accessible, patient focused and knowledgeable point of contact.
Job responsibilities
1. To support with the processing of patient referrals by email, uploading onto EMIS, P2C and accurately recording onto the patient and discharge trackers following the agreed administrative process.
2. Ensure patients notes are correctly completed with patient details and accurate copies of investigation notes and correspondence are filed and documented in medical records and case notes in line with Trust policies.
3. Accessing information using a variety of clinical patient systems to support the patient referral process in a timely manner.
4. Deal with enquiries on behalf of the clinical teams and admin leads either by email, telephone or face to face, within agreed limits and take appropriate action.
5. Ensure all correspondence and documentation is uploaded promptly onto EMIS/P2C and other relevant systems and cross reference whenever necessary in line with Trust policies.
6. Record and collate accurate data and statistical information as required and input into spreadsheets and clinical systems.
7. Support as required with the collation and distribution of daily updates on behalf of the Home First Services.
8. Liaise with other hospital departments, GPs, Local Care Homes and other health care agencies as and when required for the Home First service.
9. Assist as required the clinical teams and on receipt of test/investigation results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
10. Support with the issue and monitoring of the patient Home Safe lifeline packs.
11. Provide cross-cover and support with additional tasks and responsibilities during team absence.
12. Attend meetings and huddles with teams as required and assist in minute taking and updating documentation.
Person Specification
* Good general education with GCSE or equivalent in English grade C or above
* Knowledge of IT/Patient administration systems
* Knowledge of database, spreadsheets (Excel) or similar
* Experience of team working
* ECDL/NVQ level 3 in Business Administration or Customer Care or equivalent
* Experience of iCM/iPM/EMIS or Pathways2Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Epsom and St Helier University Hospitals NHS Trust
£25,329 to £26,958 a year Per Annum Pro Rata inc Fringe HCAS
#J-18808-Ljbffr