We're looking for an experienced Team Leader to provide maternity cover for approx 10 months.Our Team Leaders are responsible for ensuring the effective performance and development of their teams.Working closely with the rest of the management team, they ensure effective teamwork and communication across the business. This role manages, motivates and develops their teams, instilling an effective working culture across all teams. This role is key to delivering a strong operational performance from their teams and supporting the growth of Energy Assets.Key AccountabilitiesResponsible for the day to day management of the team in line with company requirements and proceduresCall monitoring/ Quality Checks of the team to ensure quality standards are maintained across the teamGeneration of weekly rota – lunch and shifts to ensure there is adequate cover at all timesRecruit, onboard and provide initial training for new team membersManage, drive and monitor productivity, safety and quality of the work of their teamsEffective management and resolution of escalated issuesTraining & development of new additions to the team providing necessary feedback to Line Manager to ensure satisfactory and ongoing review of new starter developmentDevelop, monitor and report on team specific goals, objectives and KPIsActive and continual improvement of current processes (in liaison with the Line Manager) and provide direction on continual service improvementsEnsure customer and supplier requirements are fulfilled whilst at all times adhering to the set SLAsManage regular team meetings including production of minutes and action plans (Minimum Monthly)Undertake first line management and provision of agreed outputs for direct reportsFirst line query & complaint resolution and preparation of all information if escalation to Line Manager is requiredMonitoring departmental mailboxesEnsure that operational systems are effectively maintainedDrive process improvements to eradicate wasteBe aware of, and comply with, the Company's quality management system; including quality policies, main aspects, impacts and proceduresMonitor and manage the effective performance of the teams, making continuous operational improvements as necessaryBe a role model for others by consistently demonstrating behaviours which contribute towards an effective working cultureEnsure that own team's behaviours and performance follow same high standard, recognising and celebrating positive contributions, and taking appropriate action with individuals whose performance or behaviour falls short in line with company expectationManage, motivate and develop direct reporting employees ensuring regular performance reviews and feedbackSkilfully use our systems to ensure that information is recorded accurately and with attention to detailAccurately record and report relevant Management Information (MI) as requiredProactively look to improve efficiency and the customer journeyBuild strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvementPlay an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our core valuesKnowledge, Skills and ExperienceStrong leadership skills with the ability to manage, motivate and develop othersAbility to role model behaviours and expectationsAbility to effectively plan and control a demanding and varied workloadStrong communication skillsAttention to detail, and a pride in providing accurate and timely reportsStrong problem solving and issue resolution abilityAbility to identify areas for improvement and raise as appropriateWork collaboratively across the organisationAbility to work with integrityWorking respectfully with colleagues and customersBe willing to share knowledge and experience with others across the businessWorking with us you will benefit fromA key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.Competitive compensation package - you'll receive a competitive salary of £30,000 (pro rata)Work life balance – you'll benefit from 30 days holiday, which increases each year to a maximum of 35 days.Critical injury scheme – we take safety at work very seriously.There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent.However, you can rest assured in the event a serious injury occurred, you'll receive support and financial assistance.Down to earth and welcoming culture – you'll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.Future career opportunity – as we're a large organisation covering end-to-end, meter-to-main solutions – there's lots of opportunity to grow and progress your future utilities career further.About usEstablished in 2005, we're a leading, nationwide, utilities infrastructure business, providing:innovative metering and data servicesfuture-proofed network construction and ownership solutionslow carbon service offerings.We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.We're committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.