Job Description
The London Chiropractic Clinic is a well established luxury complementary medical clinic looking for a bright, switched on and friendly person to join our small, pleasant and approachable team. We pride ourselves on our high standards and excellent customer service.
We are looking to recruit a brilliant, friendly, well presented receptionist/administrator who is computer savvy, has a good grasp of numbers and great attention to detail.
As the first point of contact, you will need to have an unflappable attitude and be good at customer interaction both face to face and over the phone. The ability to keep a friendly attitude in a busy demanding environment whilst multi-tasking is a must. Previous front of house experience in 4/5* hotel reception/customer service role is highly valued.
Duties include:
* Meeting and greeting clients
* Answering the phone and responding to emails
* Taking payments
* Dairy management
* General administration
* Database management
* Promotions
Hours:
The role is full time and fully office based. Expected hours: 40 hours per week. You must be flexible with early starts and late finishes and be able to cover holidays and sickness when required.
Monday to Thursday 10.30 am to 7.30 pm
Friday 9.00 am to 6.00 pm
Ideal candidate:
* Excellent spoken and written English
* Team player, proactive, organised, adaptable, ability to work independently with minimal supervision
* Excellent administrative skills
* Proficient Microsoft Office user
* Passion for customer service delivering an exceptional customer experience face to face and over the phone
* High degree of professionalism to handle sensitive and confidential information with absolute discretion and adherence to confidentiality
* Exceptional listening, oral and written communication skills with accuracy and attention to detail
* Flexible to work shifts and cover holidays/sickness
* Proven reception experience in a 4/5* hotel environment
* Educated to degree level preferred but not essential
Benefits:
* 20 days holiday + 8 bank holidays per year
* Pension
To apply:
Please send your CV with covering letter and 2 reference contacts. Suitable candidates will be selected for an initial telephone interview.