About us
We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.
Job Purpose
Egg is seeking a motivated and customer-oriented Call Centre Representative to join our dynamic team. The ideal candidate will be responsible for handling both inbound and outbound calls, reconfirming appointments, and setting up virtual and face-to-face meetings. This role requires excellent communication skills, a passion for renewable energy, and a commitment to providing exceptional customer service.
Key Accountabilities
Inbound Calls:
* Handle customer enquiries about solar panel products and services.
* Provide information and answer questions about installation processes, pricing, and benefits.
* Resolve customer issues and concerns promptly and professionally.
Outbound Calls:
* Reach out to potential customers to introduce and promote Egg Solar Panels.
* Follow up on leads generated through marketing campaigns.
* Reconfirm appointments with prospective customer
Appointment Management:
* Schedule and confirm virtual and face-to-face appointments for our sales team.
* Ensure all appointments are recorded accurately in the system.
* Send reminders to customers and ensure they are prepared for their appointments.
Sales Support:
* Assist in the preparation of sales presentations and materials.
* Provide administrative support to the sales team as needed.
* Track and report on call activities and appointment outcomes.
Knowledge & Experience
* Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
* Excellent verbal and written communication skills.
* Strong organisational skills and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite and CRM software.
*Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
#J-18808-Ljbffr