Summary
Great opportunity for an Apprentice that wants to be involved within an administrative role within the property management industry. Duties will include daily management of properties, answering phones dealing with enquiries and dealing with tenants. This will be a remote role working from home.
Wage
£11,778 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, 10:00am to 4:00pm (30 hour week). Hours may be increased throughout the apprenticeship.
30 hours a week
Possible start date
Monday 21 April
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* General Administrative and customer service-based duties
* Answering the phone as required and dealing with queries where possible, and/or taking accurate messages
* Data entry - updating details, creating new entries, editing details
* Liaising with new and current clients
* Responding to and sending emails
* Dealing with queries from tenants and processing enquiries
* Managing files
* Social media
* Raising repairs
* Diary management
* Filing office general office paperwork, sales paperwork
Where you’ll work
UNIT 12B
FANTON HALL FARM
ARTERIAL ROAD
WICKFORD
SS12 9JF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DAVIDSON TRAINING UK LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
* Full on-the-job and off-the-job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
* All training will be carried out within the workplace during working hours
* Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
* Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
* English (grade 4-9 (A* - C))
* Maths (grade 4-9 (A* - C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Good level of spoken English
* Excellent telephone manner
* Self-motivated
* Build good relationships
* Personable
* Enthusiastic
* Good sense of humour
* Trustworthy
Other requirements
This is a working from home apprenticeship, in a position of trust, with regular meetings with the Employer and the Training Provider. Equipment will be supplied, but you must have the right environment at home to be able to work successfully in a space that allows.