Learner Support and Safeguarding Lead Manchester, United Kingdom
Workplace Type: Hybrid
Job: LEARNING DELIVERY
Schedule: FULL_TIME
Learner Support and Safeguarding Lead
Assessment Services
The Company
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We enable this in three ways: creating and curating high-quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough.
Context
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution-focused and committed to continuous innovation.
Position Summary
We are looking for an empathetic and proactive Learner Support and Safeguarding Lead to ensure a secure, fair, and supportive experience for learners using the Remote Invigilation Service to access their assessments. This role is critical to safeguarding learner welfare, addressing their needs, and maintaining the integrity of the examination process.
The ideal candidate will be passionate about learner success and have a strong understanding of safeguarding policies, accessibility, and compliance in the context of high-stakes assessments.
Key Responsibilities
Safeguarding and welfare responsibilities:
1. Develop, implement, and monitor safeguarding policies and procedures.
2. Identify and address potential safeguarding risks.
3. Investigate and manage safeguarding incidents or complaints.
4. Ensure compliance with relevant data protection and child protection regulations.
5. Monitor and track the progress of vulnerable learners.
Exam Integrity and Compliance
1. Collaborate with invigilation teams to monitor sessions for compliance.
2. Ensure robust processes for learner identity verification.
3. Regularly review and improve safeguarding measures.
Learner Support
1. Serve as a key point of contact for safeguarding and support needs.
2. Facilitate communication between families, external agencies, and centre staff.
3. Liaise with parents regarding their child's needs.
4. Provide guidance and support to parents.
5. Provide tailored support to learners with special requirements.
Training and Awareness
1. Deliver safeguarding and learner engagement training.
2. Promote awareness of safeguarding policies and resources.
Data and Reporting
1. Maintain accurate records of safeguarding incidents and feedback.
2. Provide regular reports to leadership on trends and opportunities.
3. Use learner feedback to develop strategies for improvement.
Qualifications and Skills
Key Skills and Attributes:
1. Strong understanding of safeguarding regulations.
2. Knowledge of special educational needs (SEN).
3. Excellent communication and interpersonal skills.
4. Ability to build positive relationships with learners and families.
5. Strong organisational skills.
6. Ability to work collaboratively as part of a team.
7. A proactive approach to identifying learner needs.
8. Experience in managing sensitive information.
Qualifications and Experience:
1. Relevant qualification in education, social work, psychology, or related field.
2. Experience working in an educational or safeguarding setting.
3. Knowledge of relevant legislation in safeguarding and SEN.
4. A current Enhanced DBS check.
Working Conditions:
This role offers a hybrid working model, based out of one of our offices in Manchester, London, or Hellaby. Full-time position with flexibility for occasional evening or weekend meetings if necessary. Occasional travel may be required.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We promote a culture where differences are embraced, and all individuals are supported in reaching their full potential.
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