Career Opportunity
Are you an ambitious logistics professional seeking a new challenge? We're looking for an exceptional individual to join our team as a Funeral Services Coordinator. This role offers the perfect blend of operations management, customer experience, and empathy.
In this position, you'll supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard. Using both manual and digital systems, you'll be responsible for ensuring that every person is in the right place at the right time.
Your key responsibilities will include:
* Managing and coordinating the schedule of ceremonial crew - a team of primarily part-time colleagues who drive, carry the coffin, and support on the day of funerals.
* Deputising for the Care Logistics Manager.
* Planning clothing collection, the movement of personal belongings, and the transportation of the deceased for viewings, as required.
* Gathering and analysing insight to drive continuous improvements in the delivery of funerals and team performance.
* Maintaining a good understanding of the local environment, local stakeholders such as clergy, crematoria, hospitals, and care providers, and adapting or improving processes accordingly.
To succeed in this role, you'll need to possess a strong team focus and the ability to work at pace in a rapidly changing environment. A real passion for customer experience and the desire to make sure each client's experience is positive are essential. You should also have the sensitivity to act with discretion and empathy, and the ability to act promptly but in a measured and considered way.
We offer a fantastic benefits package including 30% off Co-op branded products in our food stores all year-round, 10% off other brands in our food stores, discounts on other Co-op products and services, 23 days' holidays (pro rata, rising with service), a pension with up to 10% employer contributions, access to our Employee Assistance Programme, virtual GP, free eye tests, and endless career development opportunities.