Supporter Experience Officer
We are looking for a Supporter Experience Officer to ensure supporters have a fulfilling and enjoyable relationship with the charity. If you can deliver exceptional supporter journeys driving long-term loyalty… then we want to hear from you!
Position: Supporter Experience Officer
Location: Swindon/Hybrid (2 days a week or 8 days a month in the office on average)
Hours: Full-time, office based every Tuesday and for Fundraising team meetings
Salary: £30,000 to £32,058 per annum
Contract: 12 month fixed term
Closing Date: 22 April 2025
Interview Date: 29 April 2025, in person at the Swindon office
The Role
The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the charity. They deepen supporter relationships and strengthen sources of income by working strategically across the whole supporter journey.
Main responsibilities include:
• Oversee programmes of regular giving and incorporate positive ‘wow’ moments into the supporter journey
• Ensure a dynamic two-way engagement with supporters
• Manage and deliver a quality supporter thanking process, including reviewing and maintaining thank you letter copy and processes, in liaison with the Supporter Services department
• Create and develop effective welcome strategies for new supporters across different channels
• Implement effectiv...