Job Description
As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics, and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology, and expertise, to drive long-term business growth for our clients and partners.
Job Title: Technical Project Manager – Audience Global Support (AGS)
Location: London, Madrid or Barcelona
Full time/Permanent/Hybrid working
#LI-Hybrid #LI-EH2 #LI-KantarMedia
Role Description
We are looking for a Technical Project Manager to be based in London, Madrid, or Barcelona.
Are you a Technical Project Manager seeking an exciting opportunity in an international, fast-growing, and leading media company? Do you have project management and technology support experience, with a strong customer service mindset and the ability to implement technology solutions within project timelines and to client satisfaction?
This role involves supporting the implementation of technology solutions for a new audience measurement service in a leading market. We need an experienced project owner to manage and implement the Audience Global Support (AGS) infrastructure, systems, and applications in the Azure cloud environment that will run the client measurement solution.
As the AGS Technical Project Manager, you will own the solution, coordinate with support teams, configure, test, and resolve technical challenges to ensure timely delivery.
Key Responsibilities
* Own the end-to-end technical implementation of AGS, ensuring systems, applications, training, and documentation meet Sweden solution requirements.
* Coordinate with the overall project PM on workstreams, manage escalation processes, and implement change management procedures.
* Validate and own the delivery process for all AGS teams related to market and technology support.
* Set up checkpoints, manage milestones, and report progress to stakeholders.
* Oversee handover to Level 1 operations and DevOps teams, including training and documentation, ensuring comprehensive knowledge transfer.
* Implement support workflows with L1/L2/L3 teams, managing processes, escalations, ticketing, and change procedures.
* Test and configure deployed systems, review and approve deliveries, and validate configurations with market teams.
* Review key documents such as cloud service profiles and solution details.
* Ensure successful delivery of key processes like meters Friends & Family and self-installation phases.
* Collaborate with SMEs to confirm configurations and validate user interfaces.
Required Skills
* Fluent in English
* Excellent communication and interpersonal skills, able to explain complex technical information simply
* Problem-solving skills and resilience
At Kantar, we reward our people based on clear principles, supporting a competitive and performance-based culture that links rewards and career progression to your contributions.
We foster an inclusive environment where diversity is valued, and mental health and wellbeing are prioritized. We are committed to equality and welcome applications from all backgrounds, without discrimination based on protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: By applying, you consent to the processing of your personal data as described in our privacy policy, available at www.kantar.co.
#J-18808-Ljbffr