Customer Service Advisor at Marston Holdings
Marston Holdings Limited is seeking a skilled and articulate Customer Service Advisor to join their team. If you are an excellent communicator who meets the qualifications outlined below, we encourage you to apply today!
Position: Customer Service Advisor
Salary: £22,308 per year
Job Type: Full Time
Location: Birmingham, UK
About the Role
As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments, agreeing a payment plan, or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.
Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
Qualifications
* Experience of handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office Applications
* Excellent phone manner
* Strong time management and organisational skills
* Comfortable working alone as well as part of a team
* Monday to Sunday working shifts between 8am – 8pm / Great work life balance and only working 1 in 3 Saturdays!
Required Documents
* CV/Resume
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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