Main area Estates, Facilities & Development
Grade Band 2
Contract Permanent
Hours Full time - 37.5 hours per week (Rotational Shift pattern)
Job ref 356-25-7040398
Employer Hull University Teaching Hospitals NHS Trust
Employer type NHS
Site Castle Hill Hospital
Town Cottingham
Salary £23,615 per annum pro rata
Salary period Yearly
Closing 03/04/2025 23:59
Switchboard Operator
Band 2
Job overview
An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital. The post is to cover a rotational shift pattern on a Full time basis. You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions). Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.
Salary: £23,615 PA PR - (Plus unsocial hours enhanced pay). Access to salary sacrifice vehicle lease scheme and other staff benefits.
We are seeking a dependable and motivated individual who possesses excellent communication skills and works well under pressure. You will require a confident telephone manner and proven customer service skills.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England. You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner. Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person specification
Education /Qualifications
* Good standard of secondary education to GCSE level or equivalent
* NVQ customer care or equivalent
Skills/Knowledge
* Work under pressure
* Basic IT skills with a knowledge of Microsoft office based applications
* Previous switchboard/telephone experience
* Knowledge of NHS
Communication and Interpersonal Skills
* Customer care experience
* Experience of working within an office environment
* Excellent telephone skills
Other Requirements
* Must be willing to work flexibly
Employer certification / accreditation badges
Name Adele Latus
Job title Switchboard Manager
Email address adele.latus@nhs.net
Telephone number 01482 875875
For further details please contact Mrs Adele Latus, Communications Centre Manager on 01482 875875.
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