Role: Customer Relations Co-ordinator
Location: Loughborough village
Reference: PV 11204
Duration: Permanent
Salary: Up to £27,000 per annum
Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Relations Co-ordinator. This role is responsible for the administration and day to day support of the Customer Complaints department and all the processes, to liaise between the business and customer and to ensure complaints are resolved in an efficient manner.
Role profile:
* Receive and acknowledge customer complaints and ensure queries are processed within the agreed service levels.
* Keep up to date with the progress of investigations and relay that back to the customer.
* Make recommendations for a solution and negotiate with the customer to gain agreement.
* Contribute to the team and business improvement process by offering ideas.
Essential Criteria:
* Experience working within an office-based customer complaints environment.
* Manufacturing/construction industry experience is preferable.
* Highly organised with excellent interpersonal and communication skills.
* Ability to keep composure in difficult situations.
* Experience in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
Desired Criteria:
* Own transport.
* Knowledge of a CRM Database System.
Due to the number of responses generated, we are unable to get back to every applicant. If you have not heard from us within seven days, you will not have been successful on this occasion.
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