Epsom and St Helier University Hospitals NHS Trust
Working on St Helier ICU, the post holder will assist the nursing staff with administrative duties and will be a point of contact for visitors to ICU. The post holder will answer the telephone and deal with queries efficiently and proactively.
Job summary
The post holder will support the nursing team with administrative and clerical issues relating to patients' care pathway and service provision, ensuring high levels of patient care by assisting the Nurse in charge and being an accessible, customer-focused, and knowledgeable point of contact.
Interview Date: TBC
Main duties of the job
The post holder will support the nursing team with administrative and clerical issues relating to patients' care pathway and service provision.
The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways.
The post holder will ensure high levels of patient care by assisting the Nurse in charge and being an accessible, customer-focused, and knowledgeable point of contact.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We provide specialist services, particularly renal and neonatal intensive care, to a wider area covering parts of Sussex and Hampshire.
We serve an area rich in diversity, with a mix of urban and rural areas and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Experience
Essential
* Experience of working within a clinical setting.
Desirable
* Knowledge and experience of using IPM, Word, and Excel.
Skills
Essential
* Experienced and skilled in managing challenging phone calls/patients.
Desirable
* Evidence of customer care skills.
Communication skills
Essential
* Good communication skills and ability to liaise with the MDT.
Desirable
* Evidence of communication skills (written and verbal).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
St Helier
Wrythe Lane
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us
£28,622 to £30,225 a year pro-rata pa inc HCAS (Outer)
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