Customer Service Advisor
Location: Swanley, South London
Total Salary: £26,935 per annum
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you passionate about delivering exceptional customer service? Do you have experience in the insurance sector? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry. Join a massive company known for its robust benefits and supportive work environment.
Key Responsibilities:
* Demonstrate strong communication skills, both verbal and written.
* Drive all actions to be outcome-focused.
* Exhibit excellent organizational skills and maintain a tidy workspace.
* Work well within a team and independently with self-motivation.
* Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
* Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
* Schedule appointments for both reactive and planned works for trades.
* Assist customers with their material choices for reinstatement works.
* Handle interim invoicing for reinstatement works.
* Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
* Deliver outstanding customer service, always remaining courteous and professional.
* Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
* Resolve customer queries and escalate complaints to the relevant Manager as needed.
* Understand all contracts you are responsible for.
* Issue purchase orders and communicate with suppliers as required.
* Comply with Health & Safety, Environmental, and Quality procedures.
Qualifications:
* Previous experience in customer service or administration, especially within the insurance sector.
* Strong organizational and communication skills.
Training:
* Comprehensive 2-week training starting January 29th, 2024, in Tamworth, Staffordshire - all expenses paid.
Note:
* A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
* 29 days holiday (including bank holidays) and additional benefits.
* Enjoy the security and opportunities of being part of a large, well-established company with a strong reputation in the industry.
How to Apply:
For more information or to apply, contact Zana at 07442925912 or email zana@coregroup.org.uk. Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and help shape positive customer experiences in the restoration and construction industry!