Office Administrator
Essex
We are proud to be representing a successful water hygiene and treatment company renowned for its expertise in the water sector. They are looking to employ a dependable Office Administrator to support their experienced team!
What we offer:
* Competitive salary
* Generous holiday package
* Great training opportunities
* Company Pension
Requirements for Applicants:
* High level proficiency IT skills – including Office Applications: Outlook, Word, Excel & PowerPoint.
* Experience working with Block Managing Agents (desirable)
* Ability to communicate clearly at all levels both internally and externally.
* Experience in a fast-paced environment.
* Proven track record of delivering customer-focused service.
* Ability to prioritise and manage workload effectively.
* Experience of working alone or as part of a team.
* Educated to GCSE Level 5 or above (or equivalent) to include English Language and Mathematics.
* Strong mathematical background.
Duties and Responsibilities:
* Be the main point of contact for engineer and customer phone calls, answering in a timely manner in line with service level agreements and contract requirements.
* Using our company Jobs Management System, Motivity, contact clients to schedule jobs and book engineer visits.
* Maintain all customer contact details in system in line with our GDPR policy.
* Schedule and book PPMs, remedials and emergency call outs, ensuring accurate information is recorded and given in response.
* Monitor and have knowledge of engineer daily activities.
* Provide updates on company certification/insurance/policies when requested.
* Weekly/monthly spreadsheet updates for multiple clients to include sites completed and ETA’s.
* Monitoring/updating client portal systems where applicable.
* Water sampling – Monitor, update sample tracker and distribute relevant reports to all relevant company clients under the instruction of contract managers.
* Book hotels for engineers and organise any other necessary travel arrangements.
This is a permanent role.
Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
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