In addition to the above main duties, the clinical support worker will be responsible for the following: Communication 1. To welcome patients, visitors, and relatives to clinical areas where required, providing assistance, support and information as needed. Being aware of barriers to effective communication and respond appropriately. 2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Community Paediatrician or Registered Nurse. 3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. 4. To contribute to the handover of the care of patients within the team under the direct supervision of a Community Paediatrician or RN, maintaining confidentiality at all times. 5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty. 6. Use the System One and ICE and other trust systems as required by the clinical area Management 1. Promote a professional, welcoming and uncluttered environment, keeping all storage areas well stocked, safe, clean and tidy, in accordance with any relevant legislation. 2. To be responsible for the maintenance of all medical devices used within the clinical team, including maintaining the service log, liaising with patients, and families where monitors require servicing, delivering and collecting equipment form patients, with oversight from a registered nurse. 3. Work collaboratively with the integrate care system when patient equipment / medical devices require purchasing, delivering and servicing. 4. Ensure all waste is disposed of in line with trust policy. 5. Participate in audit under the direction of the Community Paediatrician or RN. Professional/Educational 1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions. 2. To have completed the Care Certificate or relevant experience in a care setting 3. To be flexible in relation to patient requirements. 4. To continue personal development in relation to identified objectives. 5. To supervise and support new staff and working with local induction programme 6. Maintain up to date knowledge of changes in policies and procedures relevant to the post 7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate 8. Ensure that attendance at an annual appraisal is maintained and documented