ROLE SPECIFIC To welcome all patients and visitors to the Practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e., interpreters Answer incoming calls and process requests in line with current protocols To use the electronic appointment system, booking and cancelling appointments, maintaining, and monitoring the system Carrying out a range of administration tasks relating to clinical services and patient care, including but not limited to: o Data entry on the clinical systems o Extracting data o Filing o Scanning of documents o Registering new patients o Processing e-Consultations and Online Patient Services tasks o Collecting and preparing pathology samples for transfer to the lab o Reviewing and taking appropriate action to process incoming emails Ensure that requests for repeat prescriptions are generated accurately and efficiently, following practice protocol Process incoming and outgoing patients notes and medical reports in line with protocols Opening and distributing post Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies To offer general assistance to colleagues/practice teams, communicating with clinical staff to complete requests and resolve problems Opening and closing practice premises and maintaining security in line with protocols Ensure Reception and Waiting rooms/Public areas are kept clean and tidy and reporting problems as they arise Contribute to the Practice meeting targets set either internally or external i.e., QoF Completing general administrative duties to support the Practice operation as required CONFIDENTIALITY & DATA PROTECTION Adhere to the Practices confidentiality agreement, Privacy Notice, and associated policies Ensure the safe, secure, and appropriate handling of personal information and sensitive personal information, in accordance with the General Data Protection Regulations and Data Protection Act 2018 Be aware of the importance of protecting any confidential information about patients, staff members or the public Report any confidential matter to the Practice Manager and/or Partners Contribute to the creation of a safe space in which staff can discuss confidential and/or sensitive matters in support of their overall wellbeing and job experience QUALITY Apply Practice policies, standards, and guidance to own work Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance COMMUNICATION Ensure effective communication with patients, carers, colleagues and others as required. Recognise the importance of effective communication within the team Strive to communicate effectively with other team members, patients, and carers HEALTH & SAFETY Adhere to all Health and Safety statutory obligations and legislation Be aware of own responsibility for health and safety Maintain high standards of hygiene EQUALITY & DIVERSITY Support the equality, diversity, inclusion, and rights of patients, carers, staff, and the public by acting in a way that recognises the importance peoples rights, respecting privacy, dignity, needs and beliefs of patients, carers, and staff, and behaving in a manner that is welcoming, non-judgemental and respecting of circumstances, feelings, priorities, and rights Report instances of discrimination such as bullying, teasing, harassment, or exclusion of individuals, or any other equality problems within the Practice PERSONAL & PROFESSIONAL DEVELOPMENT Participate in any training implemented by the Practice in relation to this role Participate fully in the Practices annual appraisal process Identify and raise opportunities for own personal and/or professional development Take responsibility for own development, learning and performance Demonstrate skills and activities to others who are undertaking similar work GENERAL Attend and participate in meetings, as required Ensure all administration records required are completed in an accurate and timely manner (including patient records) Undertake other such duties as required by the Practice and/or the Partners, in light of the ever-changing environment and needs