MMP Consultancy are looking to recruit a Extra Care Scheme Manager on a Permanent basis, based in Kent.
Main Responsibilities:
Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
Monitor and action low level rent arrears cases in accordance with the policies and procedures.
Line manage and develop the extra care scheme assistant ensuring objectives are met and performance maintained to a high standard.
Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.
Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
Implement any required health and safety and fire checks for the scheme.
Deliver an excellent level of service to customers ensuring that their needs are met.
Ensure safeguarding concerns are dealt with.
Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
Act in accordance with the commitment to equality and diversity by treating everyone with respect.
Requirements:
Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
Experience of delivering excellent customer services.
Able to use Microsoft office packages.
Confident using bespoke ICT systems and databases.
Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
Ability to build relationships and gain trust while maintaining professional boundaries