Security Officer, £13.50 per hour
The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We aim to create unforgettable moments by delivering world-class service, innovative experiences, and seamless operations.
The Security Officer ensure we have a safe and secure environment for guests, team members, and property. This role involves ensuring compliance with security protocols, and delivering a high standard of customer service while maintaining a vigilant and proactive security presence.
You will be part of a high-performing in-house security team, which is customer-focused and highly professional, fit for our iconic venue.
The security operation includes searches for the i360 pod and licensed areas and security for the entire 1,500 square metre public venue including shop and hospitality spaces for up to 1000 people.
* To monitor guests and identify potentially hazardous situations, security risks, crime or disorder and report these to the Supervisor.
* Search bags before their flight on the pod or at the entrance to an event.
* To guard the retail area and cash collections to prevent losses.
* To respond to intruder alarms and undertake surveillance of the building and guests using CCTV equipment, in line with SIA guidelines.
* To deliver a safe and secure operation as part of our visitor’s experience, in line with our brand values and customer service ethos.
* During any operational disruption provide direction, support, and reassurance for our guests.
* To perform first aid or CPR and liaise with the ambulance service if necessary.
* To diffuse difficult customer situations, dealing with potentially aggressive, abusive, or violent behaviour by guests.
* To assist in any emergency.
* To ensure Brighton i360 policies and procedures are strictly adhered to, specifically security, customer service and service recovery.
* To assess if guests may pose a threat, confiscating prohibited items, removing, or apprehending violators and contacting the Police if necessary and reporting this to the Supervisor.
* Any other duties as may be required and that fall within the scope and range of the job.
This list is not exhaustive, and a flexible and willing attitude is necessary.
Your skills, experience, and personal qualities
* You will be a security professional with relevant experience in a comparable high-volume customer-facing organisation such as a visitor attraction; leisure centre; airline or large entertainment venue.
* You will hold a valid SIA DS badge.
* You will have a sound working knowledge of security best practices, legislation, and security systems, including alarms and CCTV.
* You will have excellent customer service skills and be able to build rapport with our visitors and be friendly, understanding, and empathetic to their needs.
* You will have sound judgement and decision-making skills, with a ‘hands-on’, problem-solving approach, be able to remain calm under pressure and take control of incidents.
* You will be a team player with excellent communication and interpersonal skills, with the ability to diffuse challenging situations and a hands-on attitude and be willing to share duties and help to make sure that the operation always runs smoothly.
* You must be a self-starter who can work without direct day-to-day supervision, but equally, you must be a team player able to work effectively with colleagues at Brighton i360 and the broader team.
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