Hours : Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location : NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in Dutch to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. Our purpose unites us and leads us to pursue our goals together.
Let’s talk about the role
If you are fluent in verbal and written Dutch and English, this is an exciting time to join our ever-growing eCommerce team that provides exceptional service to our online consumers.
As a Customer Care Advisor, you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone, and online chat to support the customer shopping journey, exceeding their expectations by providing a friendly and personalized response while delivering the highest levels of service.
How You Will Make a Difference:
You will be delivering an unbeatable service to our Customers, being responsible for:
1. Communicating with customers by telephone, email, and online to provide outstanding service
2. Building a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing, and quality queries
3. Discussing new products and managing multiple tasks to promptly resolve customer queries
4. Identifying ways to improve processes in order to enhance sales, brand loyalty, and the customer service experience
5. Updating our computerised systems and collaborating with marketing, retail, and other teams to further improve customer service and satisfaction.
Skills to success
1. Fluent in Dutch and English, able to communicate both verbally and in writing clearly and concisely
2. Customer-focused to achieve the best results for your customers and the business
3. Flexible to meet the changing needs and varying deadlines of our business
4. Able to work to customer service measures, metrics, and KPIs within a service-targeted environment.
What’s in it For You
We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates:
1. A supportive feedback-based culture where respect and integrity guide us
2. An inclusive international environment where people of diverse backgrounds love working together
3. 50% employee discount on all VF brands both in-store and online
4. Subsidised canteen and breakout areas offering complimentary hot drinks
5. Health Shield membership and access to numerous health and wellbeing initiatives
6. Employee Assistance Program, offering access to free services such as mental health support and legal advice
7. 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
8. 12% contributory smart pension scheme (8% on us, 4% from you)
9. Cycle to work scheme
10. Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates.
If you like what you have read and want to join our team, we would like to hear from you.
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