Client Service Advisor | Redhill Corporate
We are hiring!
Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker?
Aon Corporate are now recruiting for a Client Service Advisor. This is a hybrid role with the flexibility to work both virtually and from our Redhill office.
This is a fantastic opportunity to join our experienced and growing team in Aon Redhill, with our team members enthusiastic to share their knowledge and develop colleagues in our business.
What the day will look like
The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.
As a Client Service Advisor, you will handle the day-to-day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.
The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on insurer surveys.
1. Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager.
2. Negotiate renewal terms, mid-term adjustments, and cover extensions.
3. Prepare comprehensive marketing presentations, working with the Broking Manager to prepare cover comparisons as required.
4. Establish and develop effective working relationships with insurers.
5. Provide ongoing communication with the client following queries/alterations.
6. Support in identifying client needs and shaping Aon solutions.
7. Professionally represent Aon, demonstrating an understanding of Corporate objectives.
8. Take ownership of problems and their resolution.
9. Responsible for working in accordance with the Aon UK Limited Risk Management Framework.
How this opportunity is different
The Client Service Advisor role within Redhill is evolving, with less administrative burden and more time with clients, focusing on technical excellence in the role.
The successful candidate will work alongside our team of Client Managers across an established and varied portfolio of large mid-market corporate clients, nurturing existing client relationships and supporting our team in winning new clients.
We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored training, coaching, and development opportunities, there will be plenty of opportunities to progress your career within Aon.
We operate a flexible Hybrid working model and foster a very open and trusted culture.
Skills and experience that will lead to success
* Experience in the insurance industry, with experience in the core lines of commercial risks.
* Understanding of Global placements is an advantage.
* Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors, and risks.
* An effective communicator and presenter.
* Client-focused with a consultative approach and commitment to excellence in client service.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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