Job Description 37.5 Hours per week. Fixed Term Contract until 27/02/2026. Monday-Friday. 08:00-16:00/09:00-17:00 or 10:00-18:00) Purpose of the post: To be the first point of contact for any customer communication coming into Eurofins. Ensure our customers get a timely response or are directed to the appropriate business area quickly and efficiently. To act as the first point of contact for email or telephone communication from our customers in a professional manner. To ensure customer enquiries are responded to at first point of contact where this is possible. To ensure that the customer is seamlessly transferred to the appropriate person within the business. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call. Provide accurate, valid and complete information by using the right methods and tools To be the first point of contact for customer complaints and ensure complaints and customer queries are raised appropriately within the quality management system. To support the sales team and account managers in the identification of customers’ needs and potential new business opportunities. Delivering customer satisfaction by listening to and exceeding customer expectations. Provide a high level of internal and external customer care.