Technical Support Lawyer
Application Deadline: 12 February 2025
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
The Keoghs Casualty business unit is seeking to recruit a Technical Support Lawyer (TSL) to join our Fraud Team. The TSL will lead a group of DA handlers or assistants working on fixed fee files, driving technical excellence in a commercial manner across all files.
Key Responsibilities
This diverse role offers an excellent opportunity to train, mentor, and develop others. The TSL will be key to driving innovative strategies and embedding KYO practices. In addition, the TSL will carry their own caseload of predominantly Multi Track files.
The Technical Support Lawyer (TSL) will be responsible for:
* The supervision and development of their aligned handlers and/or assistants, leading, encouraging, and mentoring them to deliver technical excellence.
* Driving financial authority audits.
* Ensuring files are handled in a commercial manner.
* Devising strategies on files within the sub-team and ensuring they are delivered.
* Supporting the handlers to work economically on cases while delivering the best possible outcome for clients.
* Guiding their team to identify opportunities for files better suited to being handled in our specialist hourly rate teams.
* Embedding any KYO strategies.
* Supporting colleagues in client-facing roles such as CAM/DCAM/PPC to provide technical support on designated clients.
* Being involved in client audits.
* Potential for face-to-face client meetings, training sessions, case surgeries, workshops, and client socializing.
* Attending internal technical meetings and disseminating information to their team.
* Devising and delivering training bespoke to the needs of their sub-team, supported by PDPs.
In addition, the TSL will carry their own caseload and be responsible for:
* Building relationships with Keoghs clients - liaising with large insurers.
* Managing a mixed caseload of EL/PL predominantly Multi-Track cases consisting of claims typically valued between £25k - £100k.
* Achieving targets in terms of chargeable hours, WIP, and the collection of client MI.
* The above is not a definitive list of possible work which may be delegated.
Skills, Knowledge and Expertise
* Experience of handling a caseload of EL/PL files up to £100k.
* Financial Authority of at least £25k.
* Previous litigation experience.
* Good advocacy skills.
* Positive, confident, and enthusiastic.
* Excellent listening, verbal, and written communication skills.
* Excellent client care skills and evidence of working to client guidelines.
* Ability to prioritize work, keep to deadlines, and work under pressure.
* High level of analytical skills.
* Ability to make decisions and delegate effectively.
* Ability to anticipate problems and identify solutions.
* Ability to win the trust and confidence, inspire, and motivate others.
* The ability to demonstrate resilience.
* Excellent IT skills.
* Ability to act as a role model to others.
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with our four values at the heart of everything we do:
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within the first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various health topics.
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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