Miller Insurance has a new vacancy as a Team leader within our group operations business unit in binder management. The purpose of this role is to manage a technical team to ensure prompt, accurate and effective processing support is provided to clients and business unit. You will also be managing a small team of Binding authority technicians, mentoring them and aiding them in delivering the best service to the wider business.
Role Responsibilities
* Assist in setting, monitoring and maintaining the operating and performance standards of the team
* Overall responsibility for ensuring all risks and payments are processed on time
* Manage and support the team with the processing and administrative workload produced by the placing and account handling teams
* Accurate and timely production of insurance documents including slips, EOC’s and invoices
* Liaise with accounting department to ensure timely processing, credit control and resolution of queries
* Work alongside IT to maintain systems and implement new systems and upgrades as appropriate
* Perform quality control checks on all documentation
* Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance
* Provide leadership, management, and motivation of direct reports; develop the skills, competencies and knowledge of direct reports
* Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls.
* Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
* Promote Miller brand and values to enhance Miller’s reputation in the market
Qualifications
* CII qualifications, or ongoing progress towards these, is desirable
* GCSE grade C or above in English and Maths
* Minimum of 3 A level passes (or equivalent)
Knowledge
* Strong analytical skills
* Strong knowledge of binding process
Experience
* Experience working in a technical binder processing role essential
* Experience with the use of Lloyd’s market tools including Atlas, DCOM and Crystal
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
* 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
* Private Medical Insurance
* Medicare cash plan
* Minimum of 27 days annual leave (with flexibility to buy more)
* Life Assurance
* Income Protection
* Critical Illness cover
* Enhanced Maternity, Paternity Adoption and Shared Parental Leave
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