The post holder will provide administrative support to the ENT/OMFS Team and be responsible for providing excellent customer service, working closely with the clinical admin team leads and the Patient Pathway Co-ordinator.
Main duties of the job
1. To provide an administrative service to the Department.
2. To work closely with the Clinical Admin Leads and Patient Pathway Coordinator to set daily priorities and targets.
3. To answer incoming calls to the department.
4. To book appointments for patients.
5. To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
6. To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisation procedures.
7. To answer queries in a timely and professional manner.
8. To ensure that secure systems are in place for the storage of all resources including computerised information.
9. To assist with booking appointments.
10. To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
11. To operate the various EPIC and other IT systems to fulfil the role/department requirements.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job responsibilities
1. Respond to callers and/or visitors promptly and courteously, identifying their needs and referring them as appropriate to the relevant discipline.
2. To adopt methods of communication and support which are suited to the needs of the visitors and/or callers.
3. To acknowledge difficulties in communication or in providing support and seek help as appropriate.
4. To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and/or callers.
5. To adhere to Trust Values in promoting all aspects of Customer Care to a high standard.
Person Specification
Experience
* Be able to work in a busy environment and remain calm under pressure.
* Experience of working within a team environment.
* Competent with current software programmes (i.e. MS Word, Excel, PowerPoint).
* Similar job experience.
* NHS experience.
Qualifications
* GCSE.
Skills & Knowledge
* Ability to prioritise workload.
* Ability to communicate clearly.
* Excellent interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,329 to £26,958 a year, Per annum including HCA.
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