Retail Services Coordinator
Permanent
Up to £30,000 + Pension + BUPA +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Retail Services Coordinator and you’ll be a big part of this.
Reporting to the Retail Contract Services Manager this is a supportive role responsible for building and maintaining strong relationships with internal and external stakeholders and the coordination of retail services to contribute to B&Q's overall success.
Key Accountabilities / Responsibilities:
* Building effective relationships with relevant Stakeholders in Stores, SSO and External Vendors/Service Providers.
* Support Retail Services Manager to improves processes, looking for efficiencies and streamlining of processes where possible.
* Responsible for shared inbox and responding to queries within the agreed SLA’s.
* With the support of the Retail & Property Finance team investigate store controllable cost queries.
* Work with the retail process team to simplify and create new processes and maintain the Retail Services SharePoint pages.
* Support with contract negotiations, extensions, and tenders for all retail services and GNFR vendors, working collaboratively with procurement, internal and external legal teams.
* Provide and analyse accurate reporting on performance and year to date spend and earnings by supplier/vendor to establish insights for use in tender and rate negotiations.
* Support with Vendor review meetings and occasional visits to vendor sites and stores
* Where required build and/or manage the functionality of dashboards/reporting.
Required Skills & Experience:
* Organised and efficient
* Excellent level of attention to detail
* Able to anticipate issues and have a proactive approach to problem-solving
* Proficient in using Microsoft Office packages
* Proficient in using reporting tools
* Good level of communication skills, written and verbal
* Good level of engagement and influencing skills
* Familiarity of a store operation through previous experience (desirable)
* Drives for simplicity in all aspects of work to improve the business for colleagues & customers.
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