To assess, diagnose, treat, refer or signpost patients/service users who require a home visit with undifferentiated or undiagnosed condition relating to minor illness or minor injury. Use advanced clinical skills to provide education to patients, promoting self-care and empower them to make informed choices about their treatment. Put comprehensive care packages in place that lead to more optimal use of services Be open to learning from other professionals including General Practice and Nursing to expand the scope of your own practice and holistic care. Clinical Responsibilities Use appropriate skills as defined within the Mandatory and Essential to role training matrix. To provide high quality holistic patient care and treatment Supply medications as appropriate following policy, patient group directives and local pathways. Participate in setting standards for care and auditing clinical outcomes. Identify and complete necessary interventions, within scope of practice and following guidance from existing policy and procedures. When necessary, refer to facilitate further advanced assessment and guidance from the wider team. Work closely with other care providers and agencies to ensure quality and safety. Refer any safeguarding concerns, using established safeguarding referral pathways. Accurately and professionally document all patient contacts, following all relevant organisational policy and procedure. Know own limits in relation to scope of practice and recognise when a requirement exists to refer to or seek advice from other clinicians. Ensure compliance with organisational policy and procedure in relation to information sharing, patient confidentiality and other relevant policies. Take responsibility for the safe storage and administration of drugs and equipment. Provide care in the patients home by holistic assessment, implementation and evaluation of programmes of care as appropriate. Participate in setting and monitoring standards to ensure effective care and delivery of evidence-based practice. Involvement in team discussions to ensure best practice. Ensure that professional standards are maintained and within the guidance by the Department of Health, the Health and Care Professions Council (HCPC) and the College of Paramedics (COP) Team Working Understand own role and scope in the organisation and identify how this may develop over time. Ensure clear understanding and utilisation of referral mechanisms within the practice. Prioritise own workload and ensure effective time-management strategies are embedded in own practice. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in service activities that create opportunities to improve patient care. Participate in and support local projects as agreed with the practice management team. Working with the wider multidisciplinary team to provide a holistic approach to care. Communication Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Utilise communication skills to support patients to adhere to prescribed treatment regimes. Anticipate barriers to communication and take action to improve communication. Maintain effective communication with individuals and groups within the practice environment and with external stakeholders. Management of Risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where appropriate, oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements. Undertake mandatory and statutory training. Apply infection-control measures within the practice according to local and national guidelines. Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all. Delivering a Quality Service Recognise and work within own competence and professional code of conduct and other requirements as regulated by the Health and Care Professions Council (HCPC) and the College of Paramedics (COP) and to ensure familiarity with and adherence to those requirements. Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Deliver care according to the NSF and the National Institute for Clinical Excellence (NICE) guidelines and evidence-based care. Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation. Participate in the maintenance of quality governance systems and processes across the organisation and its activities. Utilise the audit cycle as a means of evaluating In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate. Evaluate the patient response to health care provision and the effectiveness of care. Support and participate in shared learning. Participate in the management and review of patient complaints and identify learning from clinical incidents and near-miss events using a structured framework (e.g. root cause analysis). Participate in the performance monitoring review of the service, providing feedback as appropriate. Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance. Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate. General Duties and Responsibilities Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the organisation. Act within acceptable parameters as an employee/ Manager for the organisation, having regard to the applicable Code of Conduct for your role and ensuring own practice is in accordance with organisational policies. Maintain own CPD and contribute to own personal development by participating in annual appraisal with line manager, developing a PDP, and actively participating in agreed learning activities and evaluating effectiveness of learning in relation to role. Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice. To achieve and demonstrate agreed standards of personal and professional development within agreed timescales. To contribute positively to the effectiveness and efficiency of the service in which he/she works. To contribute to a healthy, safe and secure working environment by adhering to health and safety regulations, organisational policies, procedures and guidance. Take necessary action in relation to risks in the workplace including supporting others to manage risks and reporting incidents as necessary. To act in ways that supports equality and diversity and the rights of individuals, ensuring own practice is in accordance with organisational policies. Identify and take action when own or others action undermines equality and diversity. To raise concerns around risk, malpractice or wrongdoing at work, this may affect patients, staff or the organisation, at the earliest reasonable opportunity. To maintain the highest standards of care and service, treating every individual with compassion, dignity and respect, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team. The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments. Organisational Skills To maintain accurate records and data using General Practice computer clinical system. To work as an effective team member and promote a multi-agency collaborative approach to care. Maintain the established reporting documentation and communication system. To ensure efficient evaluation and monitoring. Report and record all clinical incidents.