Do you have a passion for interior design? Are you looking for your first career opportunity?
Our client based on the outskirts of Godalming is seeking a Customer Service Assistant to respond to customer enquiries with passion and empathy. The successful candidate will plan logistics methodically and will have great attention to detail as well as being a fantastic communicator. This is a great opportunity to work in a fun, dynamic environment with opportunities to learn and grow.
Key Responsibilities:
1. Be the upbeat, friendly, empathetic voice on the other end of the line, responding to daily customer service calls, emails, and live chats.
2. Manage customer cases in our CRM system.
3. Work in unison with the Sales team to bring joy to the customer experience.
4. Think creatively to find solutions for customers with the focus on a positive outcome.
5. Keep customers entirely up to speed on delivery dates and quickly resolve any post-delivery queries.
6. Work with delivery management software, scheduling and optimising delivery routes that are efficient and cost-effective.
7. Balance customer requests with delivery schedules and routes to an ideal outcome for all.
8. Double-check delivery addresses and customer contact information against order details, ensuring accuracy with the customer.
9. Collaborate with our Warehouse Manager to keep abreast of stock levels, returns, and the condition of returned items.
10. Assist in preparing highly accurate monthly reports on customer experience performance and logistics performance.
11. Support the After Sales Manager with routine tasks and jump into special projects that keep things interesting.
12. Take charge of the returns process, from arranging collections to inspecting items and keeping returns reports up to date.
13. Work with the production administration team to advise if returned items are good to go for resale or need a discount.
Experience and Skills Requirements:
1. You can juggle multiple tasks and keep everything running smoothly, even when things get busy. Flexibility and adaptability are your superpowers.
2. You've got a customer-focused mindset and can communicate with empathy and professionalism - even when things get tricky.
3. You have experience in logistics planning and know your way around relevant software, making you a pro at managing schedules, routes, and stock.
4. You notice the little things and make sure everything's accurate, whether you're handling admin tasks or checking stock records.
5. You take ownership of your responsibilities and follow through on commitments with integrity and reliability.
6. Car driver.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
#J-18808-Ljbffr